Refund policy

Savara Return & Refund Policy (South Africa)

Last updated: [2/11/2026]

At Savara, we are committed to offering high-quality beauty and lifestyle products while complying with the Consumer Protection Act 68 of 2008 (CPA) and all applicable South African laws. This policy explains your rights and our obligations regarding returns, refunds, repairs, and exchanges.

Nothing in this policy is intended to limit or waive any rights you may have under South African law.

1. Statutory Consumer Rights (CPA Compliance)

Under the Consumer Protection Act, you are entitled to the following rights:

1.1 Faulty, Defective, Unsafe, or Not Fit for Purpose Goods

If a product is:

  • Defective,

  • Unsafe,

  • Not of good quality,

  • Not durable,

  • Not fit for the purpose it was intended for,

you may return it within 6 months of delivery.

You may choose one of the following remedies:

  • A refund,

  • A replacement, or

  • A repair.

Where the return is due to a defect or fault, Savara will cover reasonable return delivery costs, as required by law.

1.2 Incorrect or Misrepresented Products

If you receive an item that:

  • Is not what you ordered, or

  • Differs materially from its description or images,

you may return it within 10 business days of delivery for a full refund or replacement, including original delivery costs.

1.3 Cooling-Off Rights (Direct Marketing & Online Sales)

Where required by law (for example, purchases resulting from direct marketing or certain online transactions), you may cancel the transaction within the legally prescribed cooling-off period and receive a refund, provided the goods are returned in a reasonable condition.

2. Change-of-Mind Returns (Voluntary Policy)

Savara does not offer automatic refunds for change-of-mind purchases, as this is not required by South African law.

However, at our discretion, we may accept change-of-mind returns provided that:

  • The request is made within 14 days of delivery;

  • The item is unused, unopened, and in original packaging;

  • All accessories, manuals, and packaging are intact;

  • Proof of purchase is provided.

Important:

  • Return shipping costs for change-of-mind returns are the customer’s responsibility.

  • Original delivery fees are non-refundable.

  • Approval of change-of-mind returns is at Savara’s sole discretion.

3. Non-Returnable & Excluded Items

For hygiene, safety, and quality-control reasons, the following items cannot be returned or refunded, unless defective or incorrectly supplied:

  • Opened or used beauty, personal care, or grooming products;

  • Products with broken seals or damaged packaging;

  • Sale or clearance items (unless faulty);

  • Customized or personalized items.

4. Return Process

To request a return:

  1. Contact us at [savara.global@gmail.com ] within the applicable return period.

  2. Include:

    • Your order number,

    • Reason for return,

    • Clear photos or description (if applicable).

  3. If approved, we will provide return instructions.

Items returned without prior approval may be refused.

5. Refunds

  • Approved refunds are processed to the original payment method.

  • Refunds are typically completed within 7–15 business days after the returned item is received and inspected.

  • Bank processing times may vary and are beyond our control.

6. Inspection & Fair Use

Returned items will be inspected upon receipt. Savara reserves the right to:

  • Reject returns that show signs of use, damage, or tampering not caused by us;

  • Deduct reasonable handling or refurbishment costs where permitted by law.

7. Limitation of Liability

To the maximum extent permitted by law, Savara is not responsible for:

  • Damage caused by misuse, negligence, or failure to follow product instructions;

  • Normal wear and tear;

  • Damage caused by unauthorized repairs or modifications.

8. Governing Law

This policy is governed by the laws of the Republic of South Africa. Any disputes will be handled in accordance with South African consumer protection legislation.

Consumers may contact the National Consumer Commission (NCC) if they believe their rights have been infringed.

9. Contact Details

For returns, refunds, or policy questions, contact:

Savara
📧 Email: [savara.global@gmail.com ]
🌐 Website: [savara.co.za]